Solutions: Buldiy Marketing's Support Articles

• How to create a product - Create a service - Create a digital product - Make products - Add products To create a product/service or a digital product and sell it through a funnel/website/eshop you have to go to:
  'Payments' section from the main menu
  Navigate to 'Products' from the top menu
  Then click 'Create Product' and you will be referred to the product creation page. You can add price, name, description, tax on the product, VAT, variants, pictures, videos, select the type of product, reccuring or one-time payment, number of payments and many other. (All options are optional except name and price)
  
  You can import products from a CSV file or import from your Stripe account.
  NOTE: For your customers to actually make successful paymnets you have to connect a Stripe account, Paypal, Authorize.net or NMI (They are all digital banks) so the money you make can enter your bank account safely.
  
  
  
• How to connect to Paypal - How to connect to Stripe - How to connect to Authorize.net - How to connect to NMI - How to connect my bank account - How to add bank account - Payouts - Fix payouts - Payouts problem To connect your Buldiy Marketing account with a bank you have to do it with any of the following ways:
  1. Stripe
  2. Paypal
  3. Authorize.net
  4. NMI
  
  Simply, to connect your bank account with Buldiy Marketing to receive payments you have to have an account with atleast 1 of the above options. When you make an account with any of the above options, follow these steps to connect it with Buldiy Marketing:
  1. Go to 'Payments' section from the main menu
  2. Go to 'Integrations' from the top menu
  3. Then click on the option you want to go with and follow the steps from there (It's very easy and simple to connect them)
  
  Have problems with your payouts?
  For our users, we recommend Stripe, but if you are facing any problems with any other option or even with Stripe, then you have to contact them (Fast support, answers in under 10 minutes)
  
  I can't see the payments option on my store
  This is because you haven't connected your bank account with your Buldiy Marketing account. Follow the steps above to do this with ease.
  
  I have connected my bank account and still can't see anything in my website to buy my product
  We got you. Try open your website/funnel in a new tab by clicking the 'Preview' (the icon with an eye) right top inside the website/funnel builder.
  If you still can't see anything, contact us and we will fix it for you.
  
  
  
  
  
• Where can i see my subscriptions? How to see reccuring payments - Reccuring products - Reccuring payments customers To see your reccuring customers you have to go to 'Payments' section from the main menu > Then click on 'Subscriptions' from the top menu and you are now able to see your subscriptions. You can click the icon right top to filter the results and see all the Active - Canceled - Pending - Trialing etc.
  
  
  
• How to see upcoming updates of Buldiy Marketing - Upgrades - Software updates - See all of our updates Go to 'Settings' and scroll all the way down to see 'Labs' section on the main menu. Click 'Labs' and you will see all upcoming updates for Buldiy Marketing.
  Or you can simply subscribe to our newsletter to receive our valuable content first.
  
  
  
• App marketplace - Learn about App Marketplace - What is App Marketplace App marketplace is a section where you can buy or subscribe to tools that aren't offered by Buldiy Marketing. This might be a tool that isn;t yet include in the software but another software with open API are offering this so you can add it in Buldiy Marketing software by just subscribing to the product. (All products are 100% flexible with Buldiy Marketing)
  There are currently more than 200 apps which are all ready for use.
  
  
  
• Buldiy Marketing mobile app - Download our mobile app - Buldiy Marketing software on your phone We partner with Lead Connector for this and all of our users are able to download Lead Connector app from their phones (Iphones and Android) to get notifications and get updated whenever there are new contacts or anything else on the software. Its also a very easy way to check up on the software. Just open your phone and click on the Lead Connector app and you can see everything useful from Buldiy Marketing. NOTE: You can't do changes but you can see and read only (Lead Connector app is 100% safe + No charges or any hidden fees will be followed)
  
  
  
• How to create an automation - How to create or build an automation - build workflows - How to build and create workflow automations To create a working automation you simply need to go to 'Automations' section from the main menu and then click 'Create Workflow'. Then select a tempalte you want to use or just click create from scratch. Now you should be inside the automation editor where you just drag and drop elements and functions and you create an automation. You can click the '+' icon to add elements or functions to your workflow.
  
  How do automations works?
  Start by adding a trigger, a trigger will be something that automatically gets triggered when something is done/create/canceled etc and the automation starts to take action. Let's take an example. When the trigger is 'Contact created', when a contact is created, the automation starts. The trigger starts its path and follows the next step. E.g. the next step of the automation is 'Send email'. Now when a contact is created, an email will be send to a certain contact or group of contacts.
  NOTE: You can add unlimited steps but make sure to test your automation each time you add 1 or 2 steps.
  NOTE (2): To make your automation working live (to publish it) you have to turn the check button at the right top, pointing to Publish and not to draft. Once you do this, the automation will be published and working finely.
  
  
  
• Why does my store isn't working? Eshop not working - Eshop builder problem - Store builder - How to build a store To build an eshop through Buldiy Marketing you have to click on the '+' icon left top inside the website builder of your website you want to make an eshop in it. Then Click Store and 5 more pages will appear in your website, which are:
  1. Product list. A page where all the products will be visible.
  2. Product details. A page where each product will automatically have its own. Its when people click on a product they like from a list with a bunch of products and then it will take them to a page with the product they clicked.
  3. Cart. Traditional cart page where all the products a customer has selected to buy and proceed to checkout.
  4. Checkout. When a customer finally make the choice to buy your product, they will click 'checkout' from the cart page and it will take them on a checkout page where they add their card details and their personal details. (A contact is created here and you can see the new contact under 'Contact' section from the main menu)
  5. Thank You. When a customer proceed with the checkout, they will be referred to the Thank You page where it says 'thank you for your order' and then direct the customers back to your home page or the product list to see more products.
  Now if you haven't created any products, go to the 'Payments' section from the main menu, then click 'Products' from the top bar and create your products. (Make sure that your products are visible to your store by activating the button that says 'Import product to store'.
  
  If you are selling a service (up to 5 services) you don't need a store/eshop to let your customers make the transaction online. You can simply create each service a page and add a check element inside each page. Then create 5 'products' from the 'Payments' section in the main menu and then just connect each page with the 'product', which actually it will be a service. (When creating a product, you have the option to name it as a service). BUT, if you have more than 5-10 services or products that you want to sell through a website, then we recommend you to build a store, follow the steps given above to create your store.
  
  
  
• How to edit a website? Website editor - Website Builder guide - Funnel builder - How to edit a funnel? To edit a website or a funnel you have to login to your Buldiy Marketing account and go to:
  From the main menu click 'Sites'
  Then click 'Funnels' or 'Websites' at the top menu
  Click on the website or funnel you want to edit
  Click 'Edit' on the page of the funnel/website you want to edit and it will automatically take you to the wbsite builder.
  
  If you don;t have any funnels or websites to edit and you want to create one, simply navigate to 'Sites' from the main menu > Go to 'Funnels' or 'Websites' from the top menu bar > and finally click the 'Create' button right top of your screen.
  
  
  
• How to connect your chatbot to your website - How to connect chat widget to your website or funnel - Website chatbot Here is a quick step by step guide on how to connect your chatbot to your website or your funnel:
  (NOTE: You must build a chatbot to use it)
  
  1. Build your chatbot (Login to your account > Sites > Chat Widget)
  2. Customize your chatbot
  3. Click 'Save' to save your chatbot, click 'Get code' and copy the code
  4. Open the website or funnel you want the chatbot to be in, open the website builder of the main page of the website/funnel, click on the icon named 'Tracking code' and paste the code where it says footer code.
  5. Now save and exit the website builder, go to the settings of your website/funnel, scroll down and activate the Website Chatbot Widget selection.
  
  Now you are all set. For more, find us here support@buldiymarketing.com
  
  
  
• How do i build/create a website? Website templates - What are website templates? You can start building a website by logging in to your Buldiy Marketing account and go to Sites > Websites > click 'New website' and select if you want to start from scratch or if you want to use an already made website template. Note that there are currently more than 1000 website templates from your business in any niche.
  
  Website templates:
  Website templates are pre-designed web pages that you can use to build your own website. Think of them like a blueprint or a starting point for creating a website. Instead of starting from scratch, you can choose a template that suits your needs and customize it with your own content, images, and colors. It's a quicker and easier way to create a professional-looking website without needing advanced design skills.
  
  
  
• How do i create a funnel? What are funnels? How funnels works? Funnel templates - What are funnel templates? How to create a funnel:
  
  Login to your Buldiy Marketing account and simply navigate to Sites from the left menu. Then click 'Funnels' and click 'Create a funnel' button at top right.
  Now choose if you want to start from scratch or if you want to use a template. Note that there are more than 1000 templates in any niche. What are funnels?
  
  Funnels are a way to visualize the journey that customers take from being aware of a product or service to making a purchase. Imagine a funnel shape, where at the top, many potential customers become aware of the product. As they move down the funnel, some of them show interest, then consideration, and finally, a few make a purchase. It helps businesses understand and optimize the steps involved in converting leads into customers.
  For example, you can build a perfectly designed funnel and use it to grow your conversion from an ad campaign.
  
  Funnel templates:
  Funnel templates are pre-designed frameworks or layouts that guide the process of turning potential customers into actual buyers. They outline the different stages that customers typically go through when making a purchase decision, such as awareness, interest, consideration, and purchase. These templates provide a roadmap for businesses to create their marketing strategies and optimize their sales process effectively. Just like website templates make building websites easier, funnel templates make designing marketing funnels simpler and more efficient.
  
  
  
• PSAMP Personal Sales and Marketing Partner PSAMP or Personal Sales And Marketing Partner is a completely new feature came on 28/7/2023. PSAMP is a sales and marketing expert that will be free in your services, answering your questions at any time, giving you a lot of tips-advices and give you daily leads (Search 'daily leads' to see more about leads) You can see the leads board down below. Your partner will be available 24/7 in your sales and marketing services. (In simple terms, PSAMP will be your personal assistant with sales and marketing) This offer is available on any plan you choose from!
  
  Also, you can contact your partner to do any work on your account/marketing/sales you want on your account if for some reason you will be inactive that day and you can't take any actions in the software. Your Partner can also be your 24/7 support contact and ask him whatever you want about sales/marketing/software/help/tips/advices or something about your account.
  
  How do i contact my partner?
  Firstly, when you buy any plan you should have the contact of your partner in the Contact section (If you don't, wait a couple of minutes). The contact will include our email with the alias of your partner, US phone number and Full Name. Use this contact to email your partner. Additional, the conversation between you and your partner can take place in any social network you want. (Your partner will let you know about this, as soon as some minutes/hours after you activate any of the 3 plans)
  
  Leads Board:
  
  Standard Plan: 200+ Daily Leads
  Advanced Plan: 500+ Daily Leads
  Premium Plan: 1K+ Daily Leads
  Please note that some days the leads might be more or a little bit lower than the amount given above due to the city/niche you choose the leads to be.
  
  
  
• How to Login / How to sign in to my account? Login/Sign in to your account by going to navagation bar at the top of the page and click 'Login'. If this is unavailable for any reason, please contact us via support@buldiymarketing.com
  
  
  
• CRM Customer Relationship Management CRM, or Customer Relationship Management, is a strategy and set of practices that businesses use to manage and nurture their relationships with customers. It involves organizing and analyzing customer data, tracking interactions, and implementing processes to enhance customer satisfaction and drive business growth. By effectively managing customer relationships, CRM helps businesses deliver personalized experiences, optimize sales and marketing efforts, and improve overall customer engagement.
  
  
  
• Pipeline Management / Opportunities Management Pipeline management refers to the process of tracking and optimizing the progression of sales opportunities through various stages, from initial lead generation to closing the deal. It involves organizing and monitoring sales activities, identifying bottlenecks, and ensuring a smooth flow of prospects through the sales pipeline. Effective pipeline management helps businesses prioritize leads, forecast sales, and maximize conversion rates, ultimately driving revenue growth and improving overall sales performance.
  
  On the Opportunities section, you can see/customize/manage your pipeline. You can drag and drop the lead/customer you have in the pipeline and create a list of people to know who did what and who is interested in your services/product, who replied to your email campgain and never come back, who closed an appointment with and many other options of your choice.
  
  
  
• Email Marketing / Email Pricing / Email Warm Up Email marketing is a digital marketing strategy that involves sending targeted and personalized emails to a group of subscribers or customers. It is used to build relationships, engage with the audience, promote products or services, and drive conversions. Email marketing allows businesses to deliver relevant content, nurture leads, and maintain regular communication with their audience. It is an effective channel for delivering tailored messages, building brand loyalty, and generating sales or desired actions from recipients.
  
  The Email limit is multiplied each day by the number of days (till the 8th day) the location has spent with us. Starting the 8th day:the location with a shared domain will have a limit set to 15,000 Emails/day. The location with a dedicated domain will have a limit set to 150,000 Emails/day. Day 1: 250/day Day 2: 500/day Day 3: 1000/day Day 4: 2500/day Day 5: 5000/day Day 6: 7500/day Day 7: 10000/day Day 8 & Ongoing: (Shared domain: 15000/day) (Dedicated domain: 150,000/day)
  
  Email Pricing for LC Email
  
  Amount charged: $0.000709 / email
  $10 will give you about 14105 emails
  
  Email Verification
  Amount charged: $0.003 / 1 Email Verification
  $10 will give you about 3335 Email Verifications
  
  Why should i verificate my emails?
  We use email verification so we avoid duplicated emails, unvalid/unavailable emails, fake emails and emails that are inactive. By verificating our emails means, less bounce rate, higher opening, click and reply rate.
  
  Email Warm up
  
  Why we warm up our email?
  We warm up our email domain so we can avoid landing emails on spam. Without a well warmed up email, the emails been sent will land on peoples spam.
  How do i warm up my email?
  Warm up period time can take up to 5-14 days. To warm up your email follow the steps below.
  Day 1: Send 20 emails to friends/family/any trusted people and ask them if they recieved your email.
  Day 2: Send 40 emails to leads (leads given by your partner).
  Day 3: Send 80 emails to leads.
  Day 4: Send 160 emails to leads.
  Day 5: Send 320 emails to leads.
  Day 6: Send 640 emails to leads.
  Day 7: Send 1,000 emails to leads.
  If you are planning to send more than 1,000 emails daily then keep multipling the emails sent daily until the number of emails sent reach your number of your choice. (Contact your partner for more informations)
  
  
  
• Surveys and Forms - What are Surveys and Forms? Surveys and forms are tools used to collect valuable feedback and information from individuals. Surveys are questionnaires designed to gather opinions, preferences, or demographic data, while forms collect specific details or facilitate actions, such as registrations or subscriptions. These tools enable businesses to gain insights, understand customer needs, and make data-driven decisions. Surveys and forms are valuable for market research, customer feedback, lead generation, and improving overall engagement and satisfaction with target audiences. Surveys have the type of a funnel/website (surveys are websites or funnels) while forms can be used in websites or funnels as additional informations or if you want to gather informations from someone.
  
  How do i create any Surveys?
  
  Surveys are located on the 'sites' section. Click Survey > then click Builder and create your Survey. To see any informations gathered by your Survey go to sites > Surveys > analyze or submissions (Analyze are used to see actions made on your Survey and Submissions are used to see the informations gathered by your Survey)
  
  How do i create any Forms?
  
  Forms are located on the 'sites' section. Click Forms > then click Builder and create your Form. To see any informations gathered by your Form go to sites > Forms > Analyze or Submissions (Analyze are used to see actions made on your form and Submissions are used to see the informations gathered by your Form)
  
  
  
• 2 Way SMS Marketing Two-way SMS marketing is an interactive communication approach that allows businesses to send and receive text messages with their customers. It enables real-time engagement, where customers can respond to messages and initiate conversations. This two-way communication opens up opportunities for personalized interactions, customer support, feedback collection, and targeted promotions. Two-way SMS marketing facilitates direct and immediate communication, enhancing customer engagement and building stronger relationships through text-based interactions.
  
  
  
• Workflow Automations - How to get Workflow Automations? Workflow automation refers to the use of technology and software to streamline and automate repetitive tasks and processes within an organization. It eliminates manual effort, reduces errors, and enhances efficiency by automatically triggering actions, routing information, and coordinating tasks across different systems or departments. Workflow automation improves productivity, accelerates turnaround times, and ensures consistency in operations. By automating routine and time-consuming tasks, businesses can focus on higher-value activities, enhance collaboration, and achieve greater operational effectiveness.
  
  How do i get access to workflow automations?
  We only give access to workflow automations to Premium Plan users. If you want workflow automations and have the Standard or Advanced plan, you can still upgrade your plan and your account will be the same but upgraded with extra tools such as workflow automations and more tools that are included in the Premium plan. (Contact your partner if you want to upgrade you plan and don't know how)
  
  
  
• Website Builder - Insert Website from WordPress A website builder is a user-friendly tool or platform that allows individuals or businesses to create and customize their own websites without the need for coding or technical expertise. It provides pre-designed templates, drag-and-drop functionality, and a range of features to easily design and customize webpages. Website builders enable users to create professional-looking websites, add content, images, and multimedia, and publish their sites online. They simplify the website creation process, making it accessible to users of all skill levels, and empower individuals and businesses to establish an online presence efficiently and cost-effectively.
  
  How do i connect my WordPress site?
  To connect your WordPress site please go to Sites > WordPress > Buy the WordPress hosting tool and login to your WordPress account. Then everything should work, if not, contact your partner or set up an appointment with us to help you.
  
  
  
• Call Tracking - GMB Call Tracking Call tracking is a system or technology that allows businesses to track and analyze incoming phone calls. It provides insights into the sources, patterns, and outcomes of phone calls, enabling businesses to measure marketing campaign effectiveness, optimize advertising strategies, and assess customer interactions. Call tracking helps businesses understand which marketing channels are generating phone leads, evaluate call quality and customer experience, and make data-driven decisions to improve sales and customer service performance.
  Google My Business (GMB) allows a business to register two phone numbers, which creates an excellent opportunity for businesses to track calls generated from Google My Business listings without any risk as far as SEO (moving the business's real phone number to the secondary slot has not been found to negatively affect rankings).
  The Buldiy Marketing Google My Business integration now enables you to automatically move your client's main business number to the secondary slot and add their Twilio number to the first slot.
  
  When you toggle on GMB Call Tracking, the following happens:
  If the phone number in GMB is already a Twilio number from the Buldiy Marketing account, nothing will be changed as the business's calls are already being tracked in Buldiy Marketing.
  If the phone number in GMB is also the forwarding number for any of the Twilio numbers in the Buldiy Marketing account, we will move the current number to the secondary slot and add the Twilio number in the primary slot. If the phone number in GMB is not the forwarding number for any of the Twilio numbers in the corresponding Buldiy Marketing account, we will move the current number to the secondary slot, add the Twilio number in the primary slot, and set the current number as the forwarding number for the Twilio number in the Buldiy Marketing account.
  
  
  
• Booking Appointments - Schedule Appointments - How to create a Calendar? Booking appointments refers to the process of scheduling and arranging specific time slots for individuals to receive services or have meetings with businesses or professionals. It involves coordinating availability, confirming details, and securing a time that is convenient for both parties. Booking appointments streamlines the scheduling process, reduces waiting times, and ensures efficient time management. It provides a convenient and organized way for customers to secure dedicated time slots, allowing businesses to deliver personalized attention and maintain a structured workflow.
  
  How do i schedule any appointments - How do i create a Calendar?
  Firstly, you will have to create a calendar. To create a calendar please go to Settings > Calendars > Create Calendar. Then schedule your Appointment in the Calendar that you just made by going to Calendars section > Book Appointment or New Appointment in the Appointment section in Calendars.
  
  
  
• Tracking, Analytics Tracking and analytics involve the systematic collection, measurement, and analysis of data to gain insights and make informed decisions. It encompasses monitoring and evaluating various metrics and key performance indicators to understand performance, user behavior, and trends. Tracking and analytics provide valuable information about website traffic, customer interactions, marketing campaigns, and other important aspects of business operations. By analyzing this data, businesses can identify areas for improvement, optimize strategies, and make data-driven decisions to drive growth and achieve desired outcomes.
  
  
  
• Reportings - Attribution Reportings, Conversion Reportings, Source Reportings To see Attribution Reportings, Conversion Reportings, Source Reportings or any kind of Report you want to see about your business, please go to Reportings section > Select then Reporting you want to see and check it out.
  
  Unavailable Reportings - Cant see your reportings?
  Well, note that the reporting level you have access to depends on the plan you have. Businesses on Standard plan have lower reportings powers than businesses on the Advanced and Premium plans.
  
  Error while showing your reportings? Some reportings might slow due to Google data so don't worry your reportings will be there after some hours/days. (Depends on your location and Google Data over your Country). If you still cant see any reports over your reportings yet then please contact with us or with your partner.
  
  
  
• Reputation Management - How to send, manage and see actions from your reviews? Reputation management refers to the practice of monitoring, influencing, and maintaining the perception and reputation of a brand, business, or individual in the public eye. It involves actively managing online reviews, social media mentions, and other forms of feedback to ensure a positive image. Reputation management encompasses strategies to address negative feedback, engage with customers, and build a strong online presence. By actively managing reputation, businesses can cultivate trust, enhance credibility, and protect their brand's image in the eyes of customers, stakeholders, and the public.
  
  How do i send reviews?
  You can send bulk amounts of reviews by creating a review email template and go to contacts > 'select the amount of people you want to send reviews to' > Click the email icon on the contacts navigation bar > select the email review template > enter subject, name and hit send. Your review emails will be sent automatically when you press send, except if you schedule a date and time to send the review emails.
  
  From where do i see actions made over my reviews and how do i manage them?
  To see the actions that were made over your reviews, go to Reputation section > Overview and scroll down to see all the analytics and actions of your reviews. You can see all the reviews sent and manage them by going to Reputation section > Reviews and you will see all the reviews you have and you can share review, reply, see your ratings, see review and from where did the review come from.
  
  
  
• Courses and Products - Membership Courses, Products and Offers Courses or products are offerings designed to provide knowledge, skills, or tangible goods to individuals or businesses. Courses typically involve structured learning programs, either online or in-person, where participants gain expertise in a specific subject or field. Products, on the other hand, refer to physical or digital items that are created, manufactured, or sold to meet specific needs or desires of customers. Both courses and products aim to provide value, fulfill customer requirements, and address specific learning or functional objectives.
  
  Both, courses and products can be created in the Memberships section, which is only available for businesses that own the Premium plan. You can build courses, products, see analytics and reportings of your courses/products, make special offers and edit your main settings over your courses/products.
  
  
  
• SEO - How to optimize SEO data for my website? Full SEO with just Meta Data can lead to very effective results. Our software offers better SEO ranking via webite meta data and HTML tags. (How To Optimize SEO) SEO tools are included in the Sites section > websites > 'select the page you want to optimize' > go to settings in the page you selected > click 'SEO Meta Data'. Now you have to write your business keywords in the meta data fields such as title, description, keywords, author, social image and if you want you can add custom meta tags. Additional, you can optimize your SEO withHTML tags such as Heading tags (h1-h2-h3-h4-h5-h6), alt attribute of images tags or the name of the image, header tags and etc. Schedule an appointment with us and we will optimize your SEO rank for free (Must have an active plan). Also you can contact with your partner for SEO optimazation and keyword search.
  
  
  
• Missed Call Text Back - How to set up Missed Call Text Back feature? With 'missed call text back' you will never lose a customer again. You will just simply set a message/SMS or email that goes automatically to a customer that gave a call to your business and for some reason you couldn't answer the call. The message/SMS/email can be customized.
  
  How do i set up the Missed Call Text Back feature?
  Go to settings > Business Profile, scroll down > Enable 'Missed Call Text Back' box > Customize your message and click save.
  
  
  
• Website Chatbot - Chat Widget - How to set up the website chatbot / chat widget? Website Chatbot or Chat Widget. It will display a chatbot powered by 'AI" (or if you want you can set it's answers) in your website. It can be done on any website and you can add this to all of your pages. It will help you optimize your conversions and your lead generation (every customer that use it, it will give you a lead from him/her). Can be customized with alt texts, colors, borders, gradients and more options.
  
  How do i set up the website chatbot/chat widget?
  Go to Sites section > Chat Widget > Enable the 'Chat Bubble' option > Customize the Chat Bubble, Widget Window and the Acknowledgement settings > Click Save.
  
  What is chat bubble?
  Chat Bubble is the circular button that will pop up to the right side, down of your website. When the customer click on it, it will open the Chat Window.
  
  What is Widget Window?
  Widget Window is the chat box that will pop up after the customer clicks on the chat bubble button. Its the 1:1 chat window that your customer will chat with the AI.
  
  What is Acknowledgement settings?
  Acknowledgement settings are the main settings for your AI chatbot. You can customize the requirments and the options that AI will be following while chatting with the customers.
  
  
  
• 2 Way Text & Email Conversation - Conversation Section - Instagram Messages 2 way text & email conversation is used in conversation section. You can select a contact to commiunicate with by email or text (text = SMS). Additional, you can also send Instagram messages, but only if you already have a conversation in Instagram. (This feature is only available on the Premium plan because it requires the social planner tool to connect your Instagram page)
  
  
  
• Social Planner - How to use Social Planner / What it Contains Social Planner is a feature where you can connect up to 6 of your social media accounts, create unlimited Facebook groups and post everything you want from your Buldiy Marketing account in 6 different social media accounts by just pressing some buttons.
  
  How can i publish a post?
  To publish a post to your connected accounts, please go to Marketing section > Social Planner > Click 'New Post' > Choose between 'Create New Post', 'Upload a file', 'Social Planner Templates' and 'Content AI'.
  
  What social media accounts can i connect to social planner?
  You can connect up to 6 social media accounts and unlimited Facebook groups.
  Social media accounts you can connect:
  Facebook
  Instagram
  Tiktok
  LinkedIn
  Twitter
  Google My Business
  
  
  
  
• Leads - Daily Leads - What are leads? - How to import a lead file? Daily leads are a certain amount of leads placed in a CSV file. This file include leads of your targeted audience. Your partner will ask you and make a search before he find your leads so he make sure that your leads are quality leads. (Quality leads means very high opportunity leads) What are leads?
  
  Leads are business/people contacts that are your prospective customers (Targeted audience). The use of leads are to email/call/message them and let them know what are your services/product is, so they can be your customers.
  
  How can i import the CSV file / lead file?
  To import the CSV file in your contacts, please go to Contacts section > Smart List > Click 'Import Contacts' > Click 'Upload a File' > Select the file you want to import > Click 'Next' > Then select the informations as down below* > Tick the box: 'Don't import data in unmatched columns' > Click 'Next' > Name the import file as your partner told you > Tick this box: 'Create a list of contacts from the import' > Click 'Save'. Now you have the leads in your contacts.
  
  What informations should i include on the 'Map' tab when importing a file?
  You only need to import the 4 following columns
  Business Name --> Select 'Company Name'
  Telephone --> Select 'Phone'
  Email --> Select 'Email'
  Website URL --> Select 'Website'
  Tick the box: 'Don't import data in unmatched columns'
  Click 'Next'
  
  
  
• How To Integrate Buldiy Marketing With Shopify - Admin API Access Token Integrating Shopify with your Buldiy Marketing account is a 2 step process:
  1. Create a Custom App in your Shopify Store
  2. Connect Shopify to your Account
  
  Step-1: Create a Custom App in your Shopify Store
  
  Before we setup integration we need to create a custom app in your Shopify store.
  1.1 Login to your Shopify store and click on "Apps" in your dashboard
  1.2 Then, click on "Develop apps" on the top of the screen highlighted in the below picture
  1.3 Then, click on "Allow custom app development" (if you have already enabled this permission then Shopify will take you to Step-1.5)
  1.4 In the next screen, click on "Allow custom app development"
  1.5 Then, click on "Create an app"
  1.6 Enter a name for the app (for example "Marvel's App"), select your email under App developer and click on "Create app"
  1.7 Then, click on "Configure Admin API scopes" to configure Admin API integration
  1.8 Search/scroll down to the "Orders" and You will need to enable at the very least "read_orders" access
  1.9 Then, Search/scroll down to the "Products" and You will need to enable at the very least "read_products" access
  1.10 Once you've enabled read access on "Orders and Product", save the app by
  clicking on the "Save" button on the top right 1.11 After saving click on the "Install app" as in the image below
  1.12 Then, click on "Install" from the pop up as in the image below
  1.13 After installing, the "Admin API access token" that you need for the Shopify integration can be found under the API credentials section, click on "Reveal token once" to get access to the token
  1.14 Copy the "Admin API access token" by clicking on the clipboard icon
  
  Step-2: Connect Shopify to your Account
  
  2.1 In your Account go to Settings > Integrations and click on "Connect" under Shopify
  2.2 Paste the "Admin API access token" you copied in Step-1.14, enter "Name of your Shopify store" and click "Connect"
  2.3 Your Shopify integration should be done!
  
  
  
  
• What is Two Tier Affiliate Marketing? Two-Tier Affiliate Programs are a type of affiliate marketing program where the affiliate not only earns a commission on the sales they generate, but they can also earn a commission on sales generated by other affiliates they refer to the program. In Buldiy Marketing Tow Tier Affiliate Program you can earn up to 5% monthly recurring commission from sales generated by the affiliates that you referred to our affiliate program.
  
  
  
• LaunchPad - What is Launchpad Section Launchpad section is where you can connect your main Buldiy Marketing integrations and apps, such as GMB (Google My Business), Stripe, Web vhatbot (Chat Widget), WordPress etc.
  
  
  
• Sign Up Issue - Credit Card Issues - Billing Issues Having problem while signing up into our platform? There are 3 things to look for if this issue is happening:
  
  1. Check your balance. You must have a positive balance in your bank account to sign up or pay your monthly/yearly subscription.
  
  2. Make sure your credit card is not expired. If your credit card is expired, you will not be able to sign up or pay your monthly/yearly subscription.
  
  3. Sometimes you have to confirm your transaction from your bank account. To confirm the transaction you will have to login into your online bank account and confirm the popup/message that will appear.
  
  Nothing from the 3 above sections can help? Please call us at +1 469-382-3524 (USA) and we will be right there for your services.
  
  
  
• Emails Landing in Spam Folder - Dedicated Sending Domain Using a dedicated sending domain for email communications can help improve deliverability and maintain your sender reputation. Make sure to use a dedicated sending domain to reduce the chances of your emails landing in spam.
  
  
  How to make a domain as dedicated sending domain?
  
  Go to 'Settings' > go to 'Email Services' section > Click 'Dedicated Domain and IP' > Enter your business email > Enter your DNS settings in your email provider software e.g. Godaddy. > Click Verify.
  
  
  
• Triggers - What are Triggers In marketing, a trigger refers to an event, circumstance, or condition that prompts a specific action or response. Triggers are crucial elements in marketing strategies as they help initiate targeted and timely interactions with potential or existing customers. These triggers can be diverse, ranging from user behaviors and external events to predefined criteria set by marketers. The goal is to engage with the audience in a way that is relevant to their needs or actions. Triggers are often associated with automated marketing processes, allowing marketers to respond promptly to various scenarios and deliver personalized content or messages.
  
  
  
• Trigger Links - How to Create a Trigger link - What are Trigger links Here's a simple breakdown of Trigger Links:
  
  1. User Interaction: A trigger link is typically embedded in an email or message that users receive.
  2. Clicking the Link: When a user clicks on the trigger link, it signals an action.
  3. Automated Response: The action might trigger an automated response or initiate a predefined sequence of events. For example, it could lead to a follow-up email, the addition of the user to a specific mailing list, or personalized content being sent to them.
  4. Personalized Marketing: The use of trigger links allows marketers to create more personalized and targeted communication, responding to users' specific interests or behaviors.
  
  How to create a trigger link:
  
  Go to 'Conversation' section OR 'Marketing' section > Go to 'Trigger Links' and click 'Links' > Click 'Add Link' and enter the name and the Url of the link > Click 'Save'.
  Now you can put the trigger link inside SMS messages and emails and it allows you to track specific customer actions and trigger events based on when the link is clicked.
  
  
  
• Balance - Why am i getting charged? - How to change the autocharge amount for my balance Balance in our software will support your emails, SMS and calls been proceed from the software. The charge is only been proceed only when your account balance goes below a certain amount. (Note: You can manually change the amount that you will get charged, and the amount of money the balance get lower than so the charge can proceed. You can do that by going to 'Settings' > 'Company Billing' > 'Credit')
  
  
  
• What is Content AI - AI Image and Context Generator - How to Find content AI in the Software Content AI can be found on 'Automation' section and is only visible to Premium plan users.
  
  What does Content AI do?
  Content AI is an image and context generator. Feel free to let content AI generate you your texts, headings, CTAs, be your graphic designer and your copywriter.
  
  
  
• Tasks - What are Tasks used for? - How to Use Tasks Tasks will remind you of something you have to do. Simply, it's a list of tasks where you can create tasks and they will help you stay organised.
  
  How to create a task
  Head over the 'Contacts' section and select 'Tasks'. Then click '+ New Task' and complete the form (You can add title, description, assignee, contact and date/time.
  
  
  
• A/B Testings - How to create A/B testings - How A/B Testings works - Funnel/Website a/b testing A/B testing (also known as split testing or bucket testing) is a methodology for comparing two versions of a webpage or app against each other to determine which one performs better. You can create multiple funnels and see which one have better conversion rate, website visitors, time per visitor etc.
  
  How to Create an A/B Testing:
  To create an a/b testing you must have 2+ funnels to compare them. Go to sites section > Funnels > Open a funnel > Click 'Creat Variation' and import the funnel you want to compare it with.